- Betting Record: Go to the "My Bets" or "Betting History" menu to see a full list of your bets — including date, match, odds, stake, and result. Use filters to narrow down by date or sport type.
- Transaction History: Clicking "Transaction History" or the payment history option will show a complete list of your deposits, withdrawals, and bonus credits.
Tips: Every transaction has a unique transaction ID. Keep it handy if any issues arise — it helps our support team resolve things faster.
- Sports Betting (Pre-Match): Once the match ends and the result is confirmed, winnings are typically credited to your bt678 wallet within 15–30 minutes.
- Live Betting: Winnings from in-play bets are credited as soon as the outcome is confirmed — usually within a few minutes.
- Casino & Slots Games: Winnings are credited to your balance instantly.
- Welcome Bonus & Promos: After a deposit, bonus activation on bt678 may take up to 5–15 minutes as per platform policy.
Keep in mind: Bonus balance and main balance are shown separately. To withdraw bonus funds, you'll need to meet the wagering requirements.
- In the top corner of the bt678 website or app, you'll find a Globe icon (🌐) or the "Language" menu.
- Clicking there will bring up options for several languages, including Bangla (Bangladesh) and English.
- Bengali selecting it will instantly switch the entire interface to Bangla.
- If you're logged in, this setting is saved to your account — the same language will appear the next time you log in.
Learn: bt678's customer support also speaks Bengali — get help without any language barrier.
- Go to the bt678 login page and "Forgot your password?" Click the link.
- Enter the mobile number you provided at registration.
- Bt678 will send a 6-digit OTP to that number — usually within 30 seconds.
- Verify your identity with an OTP, then set your new password.
- Your new password should be at least 8 characters long — a mix of letters and numbers works best.
Note: bt678 will never ask for your old password via email or SMS. If you receive a message like that, contact support immediately.
- Live Chat: Click the chat button in the bottom-right corner of the bt678 site or app. Responses are typically available in Bangla within 3–5 minutes — even late at night.
- Email: support@bt678-baji.com — For complex issues or attachments, please send them via email. Responses are usually provided within 6–24 hours.
- Messaging App: You can send direct messages to bt678's official Telegram channel.
Tips: Before contacting live chat, have your account ID and a brief description of the issue ready — it'll speed up the resolution.
- If the match is cancelled before it begins: Your full stake will be refunded to your bt678 wallet — usually within 24 hours.
- Cricket — if the result is decided by D/L method: bt678 will settle the bet based on that revised result.
- If the match ends before the scheduled overs are completed: bt678 typically voids the bet and returns the stake.
- Suspended mid-game during Live Betting: Settlement may be based on the portion of the event completed, or the bet may be voided.
If the bet is voided: Your stake will be returned directly to your bt678 balance — no charges deducted.
- Deposit Limit: Log in to bt678 → Settings → Responsible Gaming → Deposit Limit. Set your maximum daily deposit (e.g., ৳500 per day).
- Session Time Limit: Set how long you want to play in one session — bt678 will send you a reminder when time is up.
- Loss Limit: bt678 will automatically end your session if you lose a set amount.
- Self-Exclusion: If you need a break, you can temporarily suspend your bt678 account for anywhere from 30 days to 1 year.
Keep in mind: bt678 wants gaming to be an enjoyable experience for you. If anything feels off, reach out to support — we're here to help, no judgment.